1. Does FronMed provide on-site IT support, or is it remote only?
FronMed offers both on-site and remote IT support. Our team can assist remotely for software troubleshooting, security monitoring, and system updates, while on-site visits are available for hardware issues, network setup, and medical device integration.
2. How does FronMed handle IT security for telehealth services?
We ensure that telehealth platforms remain secure and compliant by:
🔹 Implementing end-to-end encryption for virtual consultations
🔹 Ensuring HIPAA-compliant video conferencing & data storage
🔹 Providing cybersecurity audits to identify vulnerabilities
💡 Our telehealth security solutions protect both patient privacy and provider liability.
3. What kind of cybersecurity training does FronMed offer for healthcare staff?
We provide customized cybersecurity training for medical professionals, including:
✔ HIPAA compliance workshops
✔ Phishing & ransomware attack prevention
✔ Best practices for handling patient data securely
✔ Proper use of EHRs & IT systems to minimize security risks
💡 Regular training helps reduce data breaches caused by human error!
4. Can FronMed help us migrate to a cloud-based EHR system?
Yes! We provide full EHR migration support, including:
✅ Selecting the right cloud-based EHR platform for your practice
✅ Secure data transfer & backup solutions
✅ Minimizing downtime during the migration process
✅ Ensuring HIPAA compliance & data integrity
💡 Moving to the cloud enhances security, accessibility, and workflow efficiency.
5. How often should we update our healthcare IT infrastructure?
It’s recommended to review and upgrade IT systems every 3-5 years to ensure:
✔ Compliance with the latest cybersecurity standards
✔ Compatibility with new medical devices & software
✔ Optimized performance & reduced downtime
💡 FronMed provides IT infrastructure assessments to help you plan upgrades efficiently!
6. What should we do if we experience a cyberattack or data breach?
If you suspect a cybersecurity breach, follow these steps immediately:
🔹 Disconnect affected systems from the network
🔹 Contact FronMed’s 24/7 cybersecurity response team
🔹 Report the breach as per HIPAA requirements
🔹 Conduct a forensic investigation & implement security patches
💡 FronMed offers incident response and recovery plans to protect your practice!